How does the 14 days free trial plan work?
Full functionality as the Bento plan but the limitation will be only you will only be able to setup 1 monitoring check. You can upgrade to the Bento plan prior to the trial expired. All your monitoring checks history will be removed by the end of your trial if you didn't upgrade to the paid plan.
Why don't you offer Free Plan?
That's a good question. Free plan generally have their own limitation such as check interval & number of checks you can carry out. We believe uptime is an important aspect for every website and server and it should be check on a regular basis - 1 minute instead of 5, 30 or 60 minutes. Our Bento plan is the most comprehensive and affordable uptime monitoring plan in the market with the Free bundle of SSL Security Certificate when you sign up for yearly subscription PLUS the 10% promotion offer.
What are the checks type that's available?
We support up to 20 different monitoring check types - which includes HTTP, HTTP Parse, HTTP Advanced, HTTP Content, FTP, MySQL, PING, DNS, SMTP, IMAP, POP3, RBL, SSH, Port check, SSL & RDP, WHOIS Monitorig, SSL Monitoring, SNMP & SIP as well as NTP. All this checks are available without have to pay any extra cost.
What Are The Monitoring Locations and Their IPs?
We have monitoring stations distributed across 32 different global locations. It's recommended that you whitelist the IP address on your web server or firewall as to ensure we can reach out to your website and/or services to run the checks.
Can I upgrade or add more checks to my monitoring plan?
Short answer is Yes.
For free trial plan, you can upgrade to our Bento plan in your free trial plan before the trial expired.
Our Ala Carte plan is best for user that only have 1 single website without committing to any large volume of checks. As you added more websites, you can scale up accordingly.
For Bento plan, you can add more checks with in a batch of 10 for each upgrade. Our system will auto calculate differences you would need to pay for the upgrade. Feel free to reach out to our sales at email@example.com if you would need any custom quote more than 100 checks.
I have been getting notifications but when I check my site/services and they are fine.
People who have sites on shared hosts are sometimes surprised when they get down notices and their site seems to be working ok. The performance of shared web hosts depends a lot on the traffic going to other sites on the shared host. It is often necessary to tune the Sensitivity and timeouts a little to get the balance right so you get notices when you want them, but not when the site is performing normally.
Apart from that, firewall blocking would be a part of consideration that may trigger the false alert. Do contact our support team if you have such situation and we would be very much to help you to dig further to get this working for you.
Are you sure about the Unlimited notifications - particularly on SMS?
We believe each downtime incident should be seriously be alerted - as each downtime means business revenue loss. There shouldn't be any set back about missing the alert due to out of credit.
However, the delivery of notifications is not completely under our control. If your email server isn't working or your mobile phone is out of range or your mobile provider has problems, you may not receive the notifications. Some regions of the world are easier to deliver SMS notifications and voice calls than others. You may incur additional charges for delivery of notifications in some parts of the world, depending on your local carriers, and there may be some locations to which we cannot as a practical matter reach you for notifications. Our unlimited notifications policy is intended to make sure you receive notifications from all actionable events on our checks. We may decline to send notifications that appear to be spam or other misuse of the notification system.
For best practices, we recommend leveraging all our supported notifications type - emails, SMS, Twitter and mobile push notifications via PagerDuty and PushOver. You can setup additional point of contacts in as your notification profiles.
I didn't receive any uptime/downtime notifications
Please make sure you have the contacts setup to receive the monitoring notifications by following our steps by steps guide. Please feel free to contact us if things still does not work out and we will be happy to assist you.
What are the payment method that you support?
We currently accept only both Credit Card & PayPal on our online billing store. If you would need a custom formal purchase order confirmation (only for checks type > 100), please contact our firstname.lastname@example.org
How do I ask for help if I need any support?
To reach to our customer support, you may raise a support helpdesk request via your client area.
I have sign up for monthly Bento plan and I don't receive the Free SSL security certificate.
The Free SSL Security certificate is only applicable for yearly subscription. If you have sign up for monthly and would like to go for yearly to qualify for the Free SSL, feel free to reach out to our sales team at email@example.com for the billing plan changes.